eCommerce
How WhatsApp order confirmation reduces failed cash-on-delivery orders
Unconfirmed cash-on-delivery orders cost you courier fees, stock and time. Here's how to confirm them automatically on WhatsApp, and what to set up first.
· 3 min read
WhatsApp Business Automation
Turn WhatsApp into a sales and support channel that runs itself.
We build on the official WhatsApp Business Platform to automate replies, capture and qualify leads, confirm orders, send reminders and hand conversations to your team, all connected to your CRM and store.
WhatsApp Business Automation
WhatsApp Business Platform integrations with AI chatbots, order and payment notifications, booking, campaigns and CRM sync.
Technology
- WhatsApp Business Platform
- WhatsApp Cloud API
- Webhooks
- Claude
- OpenAI
- Shopify
The challenge
The WhatsApp bottleneck
Messages pile up
Customers expect instant replies, but every message still waits for a person to read it.
One phone, many staff
Sharing a single device makes it hard to assign chats, track history or measure response times.
No link to your systems
Order details, bookings and leads are typed in again because WhatsApp isn't connected to anything.
Our approach
Official API, automated workflows
We set up the WhatsApp Business Platform properly: verified sender, approved templates, AI-assisted conversations and integrations with your CRM, eCommerce platform and back office, plus a shared inbox for your team.
- WhatsApp Cloud API setup and template approval guidance
- AI chatbot answering from your catalogue and policies
- Order, payment, delivery and appointment notifications
- Multi-agent inbox with CRM sync and handover rules
A WhatsApp conversation, automated
- Customer message
- AI reply
- Qualify
- Order / booking
- CRM update
- Team handover
What we deliver
WhatsApp automation services
WhatsApp Business API / Cloud API
Account setup, number onboarding, webhooks and message templates.
AI WhatsApp chatbot
Natural conversations powered by Claude or OpenAI, grounded in your data.
Lead capture & qualification
Collect and qualify enquiries from ads, website and QR codes.
Order confirmation & status
Automatic confirmations, COD verification and order status updates.
Payment reminders
Payment links and reminders triggered from your billing system.
Delivery notifications
Shipping and delivery updates from your courier integration.
Appointment booking
Book, reschedule and remind customers inside the chat.
Campaigns & broadcasts
Opt-in marketing campaigns with segmentation and reporting.
Multi-agent inbox
Assign conversations, add notes and track response times across your team.
Integrations
CRM, Shopify, WooCommerce and custom API integrations.
Use cases
How businesses use it
eCommerce
Confirm COD orders, recover abandoned carts and answer product questions.
Clinics & salons
Self-service booking, reminders and rescheduling to reduce no-shows.
Real estate
Qualify enquiries from listings and ads, share brochures and book viewings.
Restaurants
Take orders and reservations, and send delivery updates.
Technology
- WhatsApp Business Platform
- WhatsApp Cloud API
- Webhooks
- Claude
- OpenAI
- Shopify
- WooCommerce
- HubSpot
- Zoho
How we work
A clear process from idea to growth.
Eight stages, with visible progress and a working product early.
Discover
We understand your business, users, goals and constraints before proposing anything.
Plan
Product and technical strategy: scope, architecture, milestones and a clear estimate.
Design
User journeys, UX and UI designed around how your customers actually behave.
Build
Iterative development in short cycles, with working software you can review early.
Integrate
Payments, APIs, AI models, CRMs and automation connected into one system.
Test
Functional QA, security checks, accessibility and performance testing.
Deploy
Production deployment with CI/CD, monitoring and a documented rollback path.
Grow
Ongoing optimisation, maintenance, automation and support after launch.
Why it matters
Why it works
Instant replies, 24/7
Common questions are answered immediately, at any hour.
Higher conversion
Customers buy and book in the app they already use every day.
Team visibility
Every conversation is assigned, tracked and recorded in your CRM.
Compliant messaging
Built on the official platform, with opt-in and template rules respected.
Related insights
Frequently asked questions
WhatsApp Business Automation
Do we need the WhatsApp Business API?
For automation, integrations and multi-agent inboxes, yes. We use the official WhatsApp Business Platform (Cloud API), not unofficial tools that risk your number being banned.
Are there messaging costs?
Meta charges per conversation or message category depending on region and type. We explain the current pricing model for your market during planning, and design flows to use it efficiently.
Can the chatbot hand over to a person?
Yes. Conversations can be routed to the right team member based on keywords, intent, business hours or customer value.
Does it work with Shopify or WooCommerce?
Yes. We connect order, customer and fulfilment events so notifications and lookups happen automatically.
Quick quote
Get a quote for WhatsApp Business Automation
Tell us a little about what you need. We'll reply with next steps, a rough timeline and a cost range. No obligation.
Prefer to talk now?
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Ready to automate WhatsApp?
Tell us how customers contact you today and we'll design the flow.